Frequently asked questions
How does FDS work?
Download the FDS app from the App Store or Google Play, create an account, and explore menus and products from nearby restaurants and supermarkets. Once you place your order, we’ll manage the process. Track your order in real-time through the app and receive updates until it arrives at your doorstep.
What restaurants and supermarkets are available on FDS?
FDS partners with a diverse array of restaurants and supermarkets, ranging from local favorites and family-owned eateries to popular chains and major grocery stores. Enjoy a wide selection of cuisines and products.
Is there a delivery fee?
A delivery fee may apply depending on factors such as location and distance. This fee will be clearly displayed at checkout before you finalize your order
How long does delivery take?
Delivery times may vary based on restaurant preparation, traffic, and order volume. Generally, orders are delivered within 30 to 60 minutes. You can track the real-time status of your delivery through the app.
What payment methods does FDS accept?
FDS supports multiple payment options, including credit/debit cards, mobile wallets, and cash on delivery. For added convenience, you can securely save your payment details in the app.
Can I customize my order?
Absolutely! Many partner restaurants and supermarkets on FDS offer customization options. You can select your preferences while placing your order, and we’ll ensure they are fulfilled.
What should I do if there’s an issue with my order?
In the event of missing items, incorrect orders, or delivery delays, please contact our customer support team through the app. We are committed to resolving any issues swiftly.
How can I become a delivery driver for FDS?
Visit our official website or contact our support team to learn about driver requirements, the application process, and current opportunities to join our delivery team.
Is FDS available in my area?
FDS operates in select cities and regions. Simply enter your address in the app to confirm if delivery is available in your location.
Didn't find what you were looking for?
If you have additional questions or need assistance beyond this FAQ, please reach out to our customer support team. We’re here to help! Thank you for choosing FDS as your trusted delivery partner.