Privacy Policy
Effective Date: June 2024
Welcome to Fast Delivery Squad (FDS), a web application owned and operated by Bandesoft GmbH. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or utilize our services. By accessing or using the Service, you consent to the practices described in this Privacy Policy.
1. Definitions
For the purposes of this Privacy Policy:
- Account: This means a unique account created for You to access our Service or parts of our Service.
- Affiliate: This means an entity that controls, is controlled by or is under common control with the Company, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
- Application: Refers to FDS, the software program provided by the Company.
- Company: Refers to BandeSoft GmbH, Wüstenhöfer Str. 50 45355, Essen Germany.
- Cookies: Are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Country: Refers to Nordrhein-Westfalen, Germany.
- Device: Means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
- Personal Data: Any information that relates to an identified or identifiable individual.
- Service: Refers to the Application, the Website or both.
- Service Provider: Any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
- Third-party Social Media Service: Refers to any website or any social network website through which a User can log in or create an account to use the Service.
- Usage Data: Refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website: Refers to FD-Squad, accessible from www.fd-squad.com.
- You: Means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
2. Identity of FDS
Bandesoft GmbH
Wüstenhöferstraße 50,
45355 Essen, Germany
Email: contact@fd-squad.com
Phone: +49 020187652711
3. Information We Collect
3.1 Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service. It may include information such as Your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
3.2 Information from Third-Party Social Media Services
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:
If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities, or Your contact list associated with that account.
You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.
3.3 Information Collected while Using the Application
While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:
- Information regarding your location
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.
You can enable or disable access to this information at any time, through Your Device settings.
4. How We Use Your Information
4.1 To Provide and Maintain the Service
- Process and manage Orders.
- Deliver food and grocery items.
- Provide customer support.
4.2 To Communicate with You
- Send you updates about your Orders.
- Respond to your inquiries and requests.
- Send newsletters and promotional materials (you may opt-out at any time).
4.3 To Improve Our Service
- Analyze usage and trends to enhance your experience.
- Develop new features and services.
4.4 For Security and Compliance
- Detect and prevent fraud.
- Comply with legal obligations.
5. Sharing Your Information
5.1 With Businesses
- We share your Order information with the restaurants and supermarkets from which you purchase items to facilitate your Order.
5.2 With Service Providers
- We share your personal data with third-party service providers that perform services on our behalf, such as payment processing and delivery services.
5.3 For Legal Reasons
- We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
6. Your Data Protection Rights
6.1 Access and Update
- You have the right to access and update your personal data at any time through your account settings.
6.2 Deletion
- You have the right to request the deletion of your personal data. Note that we may retain certain information as required by law or for legitimate business purposes.
6.3 Opt-Out
- You can opt-out of receiving promotional communications from us by following the unsubscribe instructions included in those communications.
7. Data Security
We use appropriate technical and organizational measures to protect the personal data we collect and process. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure.
8. Cookies and Tracking Technologies
8.1 What Are Cookies?
- Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie.
8.2 How We Use Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.
We use both Session and Persistent Cookies for the purposes set out below:
- Necessary / Essential Cookies
- Type: Session Cookies
- Administered by: Us
- Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
- Cookies Policy / Notice Acceptance Cookies
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
- Functionality Cookies
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
8.3 Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
8.4 Sharing Your Personal Data
We may share Personal Data:
- With Service Providers for Service delivery and analysis
- In business transfers, mergers, acquisitions, or asset sales
- With Affiliates adhering to this Privacy Policy
- With business partners to offer products, services, or promotions
- Publicly, if you share information in Service areas
- With your consent for specific purposes
8.5 Your Choices
- You can manage your cookie preferences through your browser settings. However, if you choose to disable cookies, some features of the Platform may not function properly.
8.6 Retention of Your Personal Data
We retain Personal Data as long as necessary for Service purposes and to comply with legal obligations. Usage Data, for internal analysis and Service enhancement, is retained temporarily.
8.7 Transfer of Your Personal Data
Your Personal Data may be processed outside your jurisdiction; by using our Service, you consent to this transfer, ensuring data security and compliance with this Privacy Policy.
8.8 Deleting Your Personal Data
You may request deletion of Personal Data we hold. Certain information may be retained due to legal obligations or Service requirements.
8.9 Disclosure of Your Personal Data
We may disclose Personal Data:
- In business transactions, with notification
- When required by law or to protect rights, safety, or property
- To prevent wrongdoing or legal liability
8.10 Security of Your Personal Data
We implement commercially acceptable measures to protect Personal Data, but no method is 100% secure. Transmission over the Internet or electronic storage entails inherent risks.
9. Children's Privacy
Our Service does not address users under 13 years. We do not knowingly collect their Personal Data without parental consent.
10. Links to Other Websites
We do not control third-party site content, policies, or practices; review their Privacy Policies when accessing external links.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on the Platform. Your continued use of the Service after the posting of changes constitutes acceptance of such changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Bandesoft GmbH
Wüstenhöferstraße 50,
45355 Essen, Germany
Email: contact@fd-squad.com
Phone: +49 020187652711
Thank you for choosing Fast Delivery Squad (FDS). We are committed to protecting your privacy and providing you with a secure and enjoyable experience.